0468 485 044
hello@autoadvert.com.au
FAQ’s
I have Questions - FAQ & Chat
Driver FAQ’s
Reporting Issues and Contact Information
Where do I send the weekly pictures of my car advert? Send your picture along with your Full name, rego to
Is there a standard cleanliness and presentation I need to keep my car.
Yes, maintaining a high standard of cleanliness and presentation for your car is essential. Since you are representing various brands, it’s important that your vehicle reflects positively on their image.
The advert doesn’t fit my car's shape.
Please contact us at driver@autoadvert.com.au
What happens if I drive around all day and discover at the end of the day that the advert is gone or damaged?
To get paid, you must show a picture of the advert on your car when requested. It is your responsibility. Contact us immediately for a replacement if it has been removed or damaged. By not doing so will result in your payment being deducted or termination of our agreement.
The ad has been damaged, what do I do?
If there has been some damage done to your advertising, you must notify us immediately by emailing driver@autoadvert.com.au
Campaign Logistics and Requirements
Do I need to take a photo of my advert?
Yes, once a week. This is to verify that:
- You are meeting the quality & standards in our agreement.
- Transparency with our advertiser.
Can I track the mail advert?
We have a tracking number with every dispatch so we know where it is at all times..
Can I have any other brands or bumper bar stickers on my car?
Yes, but it may affect our ability to advertise on your car. However, if you have a brand on your car and it’s a legal requirement, then that is fine.
What do I do when the campaign is finished?
Simply take it off and place it in the bin.
How do I install the advertisement?
Once you agree to place the advertisement on the car we send out the advert to your specified address. Once you have received the package simply take the advertisement and install it on your car. There may be specific instructions depending on the campaign but all of this will be provided to you. However, depending on the campaign you may be required to drive your car to a nearby location to be professionally done
What do I do if I want to take a holiday or am unable to fulfill my campaign requirements for a period of time?
Who doesn’t like a holiday! We understand that your life doesn’t revolve around promoting brands you like and that sometimes plans or unexpected events will prevent you from fulfilling the campaign obligations.
Ultimately, it is your responsibility to meet the campaign criteria you agreed to at the start of the campaign. Failure to do so will result in your payments being reduced or nulled.
It’s important that you’re active on the road throughout the entire campaign for the brand to achieve its objectives, so you shouldn’t commit to a campaign that you’re unable to participate in for the full duration. You are responsible for contacting us if you can not fulfill your obligations.
Ultimately, it is your responsibility to meet the campaign criteria you agreed to at the start of the campaign. Failure to do so will result in your payments being reduced or nulled.
It’s important that you’re active on the road throughout the entire campaign for the brand to achieve its objectives, so you shouldn’t commit to a campaign that you’re unable to participate in for the full duration. You are responsible for contacting us if you can not fulfill your obligations.
Can I be removed from the campaign early?
Drivers (who aren’t as awesome as you!) might be removed from a campaign early if they seriously break the campaign rules. We work hard upfront to avoid this situation because it’s not beneficial for us, the driver, or the brand. Trust us, we’ll always make this decision if it means maintaining the integrity of the campaign.
Payment and Compensation
How do I get paid?
We deposit the funds directly into your bank account each week. Note, funds can take time to clear into your bank account. Please check with your bank for processing times.
Equipment and Technology
Do I have to have a tracker in my vehicle?
Great question! Simply put, yes. Our tracker confirms that you’re meeting the campaign requirements, providing advertisers with the confidence to collaborate with you for brand promotion. All data collected from your vehicle is securely stored and shared with advertisers in an anonymised form. The only information shared about you is general insights into your advertising exposure, like “50% of time spent in Brisbane City” or “600km driven each month.” None of this information allows advertisers to know your current location unless explicitly stated otherwise.
Application and Participation
How do I apply to become a driver advertiser?
Simply fill in the form and answer a few questions to qualify.
What type of adverts will be placed on my car?
This can range from small to large brands. It will depend on who wants to advertise at the time. But don’t worry—we will let you know who is advertising before we send out the advert for your approval.
Can I choose the brands and campaigns I want to participate in?
Yes, absolutely it’s your car after all.
How old can my vehicle be?
We usually prefer cars that are 7 years old or newer for most campaigns, but don’t worry if your vehicle is older – you can still create a profile! The 7-year guideline exists because advertisers usually prefer modern cars for their campaigns. Also, after 7 years, the original paint on your vehicle may have deteriorated, making paint damage possible during the removal of advertising.
If your car is older than 7 years and you’d still like to participate in a campaign, feel free to create a profile. We’ll connect you with campaigns where advertisers aren’t specifically looking for newer vehicles. Just keep in mind that there might be a risk of paint damage to your vehicle in these cases.
The ad has been damaged, what do I do?
If there has been some damage done to your advertising, you must notify us immediately by emailing driver@autoadvert.com.au
What requirements do I have to meet during the campaign?
Great question! The details depend on the specific campaign. Before you join, you’ll need to agree to the campaign’s terms. Often, there’s a standard requirement like driving a minimum number of kilometres each month in specific areas. For instance, an advertiser might ask for at least 1,000 km monthly or 40 hours in a particular area. Other campaigns may have different unique requirements, but you’ll get all the details before you decide to participate.
Troubleshooting and Support
I need a replacement for my advert.
If you don’t show your the advert we can not pay you until a new one arrives. If you require more than one replacement within a month then any additional replacement fees apply. Too many replacements and we may terminate our agreement.
What if the Advert comes off?
If your advert has comes off you need to inform us straight away for a replacement. You get one free replacement per month, if this happens again in that month then you will need to bear the cost of replacement. Remember if the advert isn’t on the car then we will not pay you.
What if I’m not home when you deliver the package?
Then you will need to pick it up from the post office or provide instructions on where to safely store it.
I have been involved in an accident, incident, or altercation on the road, what do I do?
If you’ve been involved in an accident, incident or altercation on the road, please email us immediately at driver@autoadvert.com.au
It’s important that you notify us as soon as possible so that we can take action to mitigate any damages caused. Failing to notify us of an accident, incident or altercation may result in your early removal from the campaign in serious circumstances.
Advertiser FAQ’s
Driver and Vehicle Management
How do I know that your driver won’t take off the advert?
We have a monetary agreement with our drivers to have your brand on their cars. We not only track our drivers but we audit them also. Requesting our drivers to take regular updates of the condition of the advert. Our ads are designed with a strong and secure grip to withstand various driving conditions. Additionally, we provide clear guidelines to our drivers about the proper application and maintenance of the advert.
Who are these drivers that have signed up with Auto Advert?
The drivers are everyday high-mileage drivers who have been vetted by our team.
Costs and Liability
How much does it cost to advertise?
Prices can vary depending on your requirements, factors that will affect the price:
1) Do you want to customise the shape of your advert.
2) What advertising coverage do you want 20 cars or 1,000
3) What kind of placement would you like?
- Standard cover: Two doors
- Complete cover: Four doors
- Custom
4) How big do you want your advert to be?
5) How long do you want to run the campaign?
Please contact us to discuss your requirements so we can provide accurate pricing.
Is there liability to my brand if a driver gets into an accident?
No. This is a result of our prevention tactics, insurance policy, and legal structuring with our drivers.
Advertising and Design
Do you provide a design service?
No, but we can recommend some designers for you.
Can I choose which panel I want the advert on?
Yes absolutely choose from:
- Standard cover: Two doors
- Complete cover: Four doors
- Custom
Logistics and Coverage
How fast can I get my advert on the road?
For a standard cover, i.e., two doors with the advert being approved for production, our creative lead time is 12 days. But we recommend you plan weeks before this. If there are other requirements or customisations, then this process will take longer. Contact us to discuss your requirements for a realistic timeframe.
What locations do you cover?
We cover Brisbane and Gold Coast but plan to expand into other capital cities soon. Register your interest if you would like to know more about our launch date.
